Shipping & Returns
Shipping Policy
Every order is prepared with care, intention, and attention to detail. We are honoured to be part of your wellness journey. ♡
We currently offer Australia-wide and international shipping to selected countries.
All orders are carefully packed and dispatched within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your parcel every step of the way.
Estimated delivery timeframes:
- Australia Standard Shipping: 3–5 business days
- Australia Express Shipping: 1–2 business days
- International Shipping: 7–14 business days
Please note that delivery timeframes may vary during peak periods or due to carrier delays outside of our control.
We kindly ask customers to ensure all shipping information provided at checkout is correct, as we are not responsible for parcels delivered to incorrectly entered addresses.
Please note that orders cannot be cancelled once they have been processed or dispatched.
Refund Policy
We believe in the quality and care behind our products, and we sincerely hope you love your experience with HR WELLNESS.
Your happiness and satisfaction mean everything to us. If for any reason you are not completely satisfied with your order, please contact us as soon as possible at:
and we will always do our very best to make it right for you.
Due to hygiene and food safety reasons, we are unable to accept returns or exchanges on opened products.
Approved returns, where applicable, must be sent to:
HR WELLNESS
Level 25, 100 Mount Street
North Sydney NSW 2060
Australia
Please note that customers are responsible for return shipping costs.
Once your return has been received and approved, your refund will be processed back to your original payment method. Please allow up to 10 business days for refunds to appear in your account depending on your bank or payment provider.